Cornerstone - How to Cancel a Scheduled Video Call

This video will show you how to cancel a scheduled video call in Cornerstone and confirm a canceled appointment in the Anipanion Web App.

Cancel the Virtual Visit in Cornerstone

Step 1: Log in to Cornerstone.

Step 2: Go in to the Cornerstone Calendar.

Step 3: Right click on the appointment needing to be canceled.

Step 4: Select Delete.

Step 5: Confirm by clicking OK.

Confirm Cancelation in Anipanion

Step 1: Log in to the Anipanion Web App.

Step 2: Click on the Scheduler tab on the left side of the screen.

Step 3: Select the Type of Appointment and Veterinarian from the dropdown menu.

Step 4: Scroll down to the appropriate time and note the appointment is no longer on the calendar.

Quick Tip: The appointment may still appear under the Upcoming Consultations tab. However, if the appointment is not visible in the calendar, it has in fact been deleted. This will not prevent other appointments being booked for that time.

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