The CSR and Admin roles are not currently supported on the Anipanion mobile app. If you try to log in to the mobile app with those credentials, you will see a notification on screen "Looks like we're logging in with an Anipanion profile that can't be used on the Anipanion App. Try again by logging in with Vet or Vet Tech credentials." You can either proceed to log in using Vet or Vet Tech credentials on your smartphone, or use your CSR or Admin credentials to log in on your computer via the Anipanion website.
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