How do I set my status as "online" or "offline" for chat requests?

This video will show you how to toggle yourself online or offline for chat consult availability.

Quick Tip: If you are online, you are able to receive chat inquiries from pet parents. If you are offline, you will not receive chat inquiries.

Step by Step Instructions

- Log in to the Anipanion Mobile App.

- A pop up will appear asking if you want to go online to receive chat cases.

- Select Yes or No.

If you need access to the toggle later on

- Click on the Chat tab.

- Flip the toggle switch in the top right corner to either the on or off position.

If toggled on

- Select the time that you would like to be toggled offline again.

You can also toggle yourself online or offline using the Anipanion Web App:

Step by Step Instructions

- Log in to the Anipanion Web App.

- A pop up will appear asking if you want to go online to receive chat cases.

- Select Yes or No.

If you need access to the toggle later on

- Click on Chat Consults tab.

- Flip toggle switch in the top right corner to either the on or off position.

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