How do I accept and/or end a chat request from a client?

 

This video covers how to accept and end a chat consult from the Anipanion smartphone app. 

Step by Step Instructions

Step 1: Log in to the Anipanion Mobile App.

Step 2: Click on the Chat tab at the bottom of the screen.

Step 3: Incoming chat cases will populate under the Active Chats sub tab.

Step 4: Click on the incoming chat case to review prior to acceptance.

Step 5: Select Accept to begin chat consult.

Step 6: Select Reject to prompt client to call in to the practice directly.

Quick Tip: Completed chat consults will be visible under the Completed sub tab.

You can also accept and end a Chat consult from the Anipanion Web App on your computer.

Step by Step Instructions

Step 1: Log in to the Anipanion Web App.

Step 2: Click on the Chat Consults tab on the left side of the screen.

Step 3: Incoming chat cases will populate under the Active sub tab.

Step 4: Click on the incoming chat case to review prior to acceptance.

Step 5: Select Accept to begin chat consult.

Step 6: Select Reject to prompt client to call in to the practice directly.

Quick Tip: Completed chat consults will be visible under the Completed sub tab.

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