You can schedule a Virtual Visit or video call with your Vet from your desktop, laptop or smartphone. If you are using your computer (desktop or laptop), be sure to use one of the following browsers: Google Chrome or Edge Chromium.
Step by Step Instructions
Step 1: Log in to Anipanion from your smartphone or computer.
- Depending on how your Vet's Practice is set up to work with Anipanion, you will either be prompted to phone your vet to schedule a consult, or you will be able to book your consult time directly from the app.
To schedule a Virtual Consult from the Anipanion Mobile App
Step 1: Tap the Video Call button from the bottom menu.
Step 2: Then, tap Schedule Video Call from the Upcoming tab of the Virtual Visits screen.
- A price popup will display indicating the cost of the Virtual Visit. This price is set by your clinic.
Step 3: Tap OK to dismiss the pop up.
- Depending on how your Vet's practice is set up to work with Anipanion, you will either be prompted to call the clinic to make an appointment or you will be able to select a Virtual Visit video call time directly on screen.
Step 4: If your Vet requires you to call to schedule a Virtual Visit, the phone number will display on screen. Tap the number pop up to dial the clinic directly.
Step 5: If your Vet's Practice Management Software is integrated with Anipanion, you can choose to call the clinic or schedule a Virtual Visit directly from the app.
Step 6: To schedule a call directly in the app, tap Book Virtual Visit.
Step 7: Select the Vet or other clinic staff with whom to make an appointment.
Step 8: Select the pet for which you’d like to make an appointment.
Step 9: Once the Vet and pet are selected, select the day on which you'd like to book the appointment, then you’ll see a choice of appointment times for that date.
- The length of an appointment slot and appointment availability are determined by your clinic.
Step 10: Select an appointment slot. Once you book an appointment, you’ll receive a confirmation that your video call has been booked.
- You should receive a second reminder of your appointment 24 hours before the consult, and a reminder again 1 hour before the call.
- Your upcoming appointments will also be shown under the Video Call Consults option on the Nav menu.
To schedule a Virtual Consult from the web app on your desktop or laptop
Step 1: After logging in, you'll see the phone number for your clinic at the top of the page.
- Depending on how your Vet's practice is set up to work with Anipanion, you may also see a Book Consultation menu option on the left side Nav menu. If you do not see that option, you will need to call your Vet Clinic to book your consult.
Step 2: If you see the Book Consultation menu option, select it to book your virtual visit directly from the web app.
Step 3: Select the Vet or other clinic staff with whom to make an appointment from the Select Vet drop down.
Step 4: Select the pet for which you’d like to make an appointment from the Select Pet menu.
Step 5: Once the Vet and pet are selected, select the day on which you'd like to book the appointment from the calendar. The current date is selected by default. Use the left and right arrows beside the month at the top of the calendar to choose a different month.
Step 6: Click on the day for which you'd like to book. A list of available appointment times will be presented.
- The length of an appointment slot and appointment availability are determined by your clinic.
Step 7: Select an appointment slot. Once you book an appointment, you’ll receive a confirmation that your video call has been booked.
- You should receive a second reminder of your appointment 24 hours before the consult, and a reminder again 1 hour before the call.
- Your upcoming appointments will also be shown under the Video Call Consults option on the Nav menu and on your Anipanion dashboard.
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