Anipanion Support Help Center
General Information
Practice Staff Q&A
Pet Parents
Veterinarians
Vet Techs/Nurses
Practice Administrators
CSRs/Receptionists
Categories
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Support & Troubleshooting
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Getting Started: Practice Onboarding Support
- Practice Marketing Materials
- Getting Started with Telehealth: Self-Assessment
- Stage 1: Getting Started
- Getting Started: Get the Whole Team Excited!
- Why can't I log in to the mobile app as CSR or Practice Admin?
- Getting Started: Anipanion Stripe Setup Guide
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Practice Management System (PIMS) Integrations
- Anipanion Cornerstone Linking Guide
- How long does it take for the Anipanion-Cornerstone integration to be active following our integration request?
- How do I create a Virtual Visit Appointment Type in my Cornerstone calendar?
- How do I link a pet parent in Anipanion with a client in my Practice Management System?
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Getting Started with Anipanion: Pet Parent Account Registration
- What is Anipanion?
- What is a pet parent?
- Can I use Anipanion on my desktop or laptop computer?
- How do I set up my Anipanion account?
- Mobile App: Register/Sign up for Anipanion from your phone or tablet
- Computer: Register for a pet parent account with Anipanion using your web browser
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Manage My Account
- How do I reset my password?
- Computer: Update your user profile
- Mobile App: Update your user profile
- Update your Anipanion profile & change your password from your computer
- Changing your profile picture from the app
- Mobile App: How To - Edit Your Pet's Profile
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Anipanion Chat Consult FAQs
- How do I start a chat consult with my veterinarian or veterinary technician?
- What if the vet staff are offline or it is after-hours when I try to begin a chat consult?
- Mobile App: How To - View Your Chat History
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Anipanion Virtual Visits: Video Call FAQs
- How do I schedule a video call with my vet?
- Schedule a Virtual Visit (video consult) with your Vet from your computer
- Will I get notes from my Vet following a Virtual Consult?
- How do I see my upcoming video call consultations (Virtual Visits)?
- Will I get a reminder when a video call is scheduled?
- Mobile App: How To - Accept a Video Call
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Billing & Payment Information
- View your payment history
- Update your payment information using the Anipanion website
- Update your payment information on the Anipanion mobile app
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Chat Consults
- How do I set my status as online or offline for chat requests?
- How do I set an automatic delayed chat response message for managing chat requests?
- How do I accept and/or end a chat request from a client?
- How do I decline a chat request from a client?
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Video Calls
- Why can't I see or hear my client during a video call?
- How do I initiate a video call with a client and document SOAP notes?
- How do I submit my completed SOAP and summary notes after a video call?
- How do I download a PDF record of a completed consult?
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Account Management
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Veterinary Technician & Veterinary Nurse Guides
- Utilizing Veterinary Technicians for Telemedicine Rechecks
- Utilizing Veterinary Technicians for Drop-offs
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I'm a Practice Admin
- How do I set up chat and video call pricing?
- Setting Pricing for Video Calls and Chats
- Chat Settings: After-hours emergency contact
- Chat Settings: Configuring Anipanion to allow clients to cancel chat requests
- Chat Settings: Configuring an auto delay message for chat requests
- Chat Settings: Configuring chat availability for your staff
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Front Desk Staff & Customer Service Representative Guides
- How do I invite a client to Anipanion?
- Video Calls: Preparing for a Video Televisit
- How to schedule a video call (Virtual Consult) with a client
- How to cancel a scheduled video call with a client