Anipanion Support Center
General Information
Practice Resources
Pet Parents
Veterinarians
Vet Techs/Nurses
Practice Administrators
CSRs/Receptionists
Anipanion Pet
Categories
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Telehealth Tips and Continuing Education Resources
- Practice Self-Assessment
- Medical Triage Support
- Telehealth in Clinical Workflows (RACE-Approved CE Session)
- Point of Care Diagnostics (RACE-Approved CE Session)
- Connected Care in Practice: Using Telehealth to Improve Patient Care (RACE-Approved CE Session)
- Telehealth Foundations: Your Starting Point to Understanding Virtual Care (RACE-Approved CE Session)
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Marketing Anipanion to your Clients
- Marketing Support: Voicemail Scripts
- Marketing Support: Creating a Telehealth Social Media Campaign
- Marketing Support: Creating your Telehealth Webpage
- Marketing Support: Anipanion Game Center
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Getting Started: Practice Onboarding Support
- Getting Started with Telehealth: Self-Assessment
- Get the Whole Team Excited!
- Stage 1: Getting Started
- Anipanion Stripe Setup Guide
- Practice Marketing Materials
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AVImark Integration Training & Support
- AVImark - How to Link a Veterinarian's Profile
- AVImark - Link & Unlink DVM Calendar
- AVImark - Link a Client
- AVImark - Schedule a Video Call
- AVImark - Cancel a Scheduled Video Call
- AVImark - View Consult Summaries in the Patient Record
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Cornerstone Integration Training & Support
- How long does it take for the Anipanion-Cornerstone integration to be active following our integration request?
- How do I create a Virtual Visit Appointment Type in my Cornerstone calendar?
- Cornerstone - Link Veterinarian's Profile
- Cornerstone - How to Link & Unlink DVM Calendar
- Cornerstone - How to View Consult Summaries in the Patient Record
- Cornerstone - How to Link a Client Account
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Getting Started with Anipanion: Pet Parent Account Registration
- What is Anipanion?
- What is a pet parent?
- How much does a video call or chat consult cost?
- Will I be charged before the virtual visit or chat consult?
- Can I use Anipanion on my desktop or laptop computer?
- Which web browser does Anipanion support?
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Manage My Account
- How do I reset my password?
- Anipanion Web App: Update your User Profile
- Anipanion Mobile App: Update your User Profile
- How do I update my profile and change my password?
- Anipanion Mobile App: How to Change your Profile Photo
- Anipanion Mobile App: How to Edit Your Pet's Profile
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Anipanion Chat Consult FAQs
- What if the vet staff are offline or it is after-hours when I try to begin a chat consult?
- Anipanion Mobile App: How to View Your Chat History
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Anipanion Virtual Visits: Video Call FAQs
- How do I schedule a video call with my vet?
- Schedule a Virtual Visit (video consult) with your Vet from your computer
- Will I get notes from my Vet following a Virtual Consult?
- Will I get a reminder when a video call is scheduled?
- Anipanion Mobile App: How to Accept a Video Call
- The video consult with my vet will not connect
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Billing & Payment Information
- Anipanion Web App: How to View your Payment History
- Anipanion Web App: Update your Payment Information Using the Anipanion Website
- Anipanion Mobile App: How to Update your Payment Information
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Chat Consults
- How do I decline a chat request from a client using my web browser?
- How do I set my status as "online" or "offline" for chat requests?
- How do I set an automatic chat response message for managing client chat requests?
- How do I accept and/or end a chat request from a client?
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Video Calls
- Why can't I see or hear my client during a video call?
- Anipanion Web App: How do I initiate a video call with a client and document SOAP notes?
- How do I submit my completed SOAP and summary notes after a video call?
- Anipanion Web App: How do I download a PDF record of a completed consult?
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Account Management
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Veterinary Technician & Veterinary Nurse Guides
- Utilizing Veterinary Technicians for Telemedicine Rechecks
- Utilizing Veterinary Technicians for Drop-offs
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I'm a Practice Admin
- How do I set up chat and video call pricing?
- Anipanion Web App: How to Set Pricing for Video Calls and Chats
- Anipanion Web App: How to Set an After-Hours Emergency Contact
- Anipanion Web App: Configuring Anipanion to Allow Clients to Cancel Chat Requests
- Anipanion Web App: Configuring an Auto Delay Message for Chat Requests
- Anipanion Web App: Configuring chat availability for your staff
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Front Desk Staff & Customer Service Representative Guides
- Anipanion Web App: How do I invite a client to Anipanion?
- Video Calls: Preparing for a Video Televisit
- Anipanion Web App: How to Schedule a Video Call (Virtual Consult) with a Client
- Anipanion Web App: How to Cancel a Scheduled Video Call with a Client
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My Account
- How do I create an Anipanion Pet acount?
- How do I update my profile information?
- How do I change my password?
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Pet Profile
- How do I view and update my pet's profile?
- How do I add another pet?
- How do I change my pet's status from active to inactive?
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Pet Activities & Emotions
- How can I log my pet's emotions?
- How can I track my pet's medications?
- How can I track the meals and treats my pet eats?
- How do I view the emotions and activities that I have logged for my pet?
- How do I view my pet's historical data?
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Pet Health Resources
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